Library Service Desk Manager | Jobs in Libraries

Posted by: Khadijah Muhammad

Posted date: 2013-Apr-26

Location: Emory University

Reporting to the Head of Access Services, the Library Service Desk Manager has responsibility for the daily management of the Library Service Desk (LSD) in the Robert W. Woodruff Library including direct supervision of 4.5 FTE staff members and indirect supervision of 7 FTE student employees and responsibility for managing the services that the LSD provides, including circulation, in-person reference, virtual reference (chat and email), and learning commons patron assistance. The successful candidate will combined demonstrated public services and management experience with knowledge of reference and circulation in academic or public libraries. Specific duties of the incumbent include the following:
Responsible for planning, development, implementation, management, promotion, and assessment of services offered at the Library Service Desk (LSD) in the Robert W. Woodruff Library.
?Establishes priorities and manages resources in support of the operations of the Library Service Desk.
Maintains working knowledge of circulation policies and services in other units (Music and Media Unit) and Emory University Libraries (Woodruff Health Sciences Center Library; Law Library; Oxford Library; and Theology Library) to facilitate communication and collaboration.
?Creates, develops, and maintains instructional tools, aids, guides, webpages and tutorials as needed. Works with the Library Service Desk Team coordinators to develop and maintain a training and assessment program for all LSD staff, including liaisons, LSD Team staff and student employees.
?Provides up to 8 hours per week in-depth circulation and reference assistance at the LSD and via email, IM, and phone to Emory faculty, students, staff, and community users. Provides coverage for the Library Service Desk including opening, evening/weekend shifts and holidays as needed.
?Interprets Woodruff Library circulation policies pertaining to loan periods, patron accounts and bills; makes decisions on exceptions to policies as requested by patrons.
?Works with library facilities and the Head of Access Services to maintain and enhance the physical desk and surrounding service area on level 2.
?Reviews and assesses workflow relating to services provided by the Library Service Desk and implements process improvement as needed. Manages or participates in projects related to the Library Service Desk and the services the desk provides.
?Directs the work of librarians and library staff who provide reference service at the LSD and via email, phone and chat to Emory faculty, students, staff and community users.
?Works with reference staff in other units (Music and Media Unit) and divisions (MARBL) and Emory University Libraries (Woodruff Health Sciences Center Library; Law Library; Oxford Library; and Theology Library) to promote a community of practice for reference services across all libraries.
?Serves as selector for the print and electronic reference collection. Leads the Reference Collection Team. Manages the reference collection through review projects. Performs regular assessment to maintain a sustainable and usable reference collection for Emory University faculty and students.
?Consults with Emory students and faculty on the use of library resources for their research, study, and teaching through in-person appointments, e-mail, and telephone.
?Advises Head of Access Services on the purchase of software and hardware used in support of the LSD, including scheduling, statistical, and chat software.
?Works closely with the Core Systems Team to support the circulation module of the Integrated Library System (ILS). Updates configurations in the ILS as needed.
?Gathers, analyzes, verifies and reports on data from a number of sources including the ILS, transactional tracking software, web analytics, door counts, survey data and comment cards. Uses patron data to develop and assess services offered to faculty, staff, student and community patrons of the LSD. Markets services and programs to patrons. Works with the library web developers to manage LSD-related content on the library web pages.
?Serves as the Library Service Desk Manager with programmatic responsibility for functional areas and supervision of staff (4.5 FTE staff and 7FTE student employees).
?Works with direct reports to coordinate recruitment, hiring, orientation, training, supervision, and evaluation of student employees. Coaches, mentors, and counsels both direct and indirect reports in order to develop staff in a positive and proactive manner ensuring individuals have opportunity to develop broad knowledge of library operations and services as well specialized skills. Works with LHR staff to develop specific training for staff based on need and participates in succession planning and management initiatives as appropriate.
?Responsible for developing and maintaining up-to-date library staff job descriptions for staff within unit. Reviews requests for new positions and reclassifications and submits to Head of Access Services for consideration. Works with LHR staff to facilitate reclassifications.
?Conducts annual performance evaluations for direct reports and oversees annual process within the unit ensuring that annual evaluations are conducted in a timely manner and submitted on time in accordance with campus and library policy.
?Establishes and maintains communication with unit staff to facilitate the work of the library and ensure library staff is informed of library activities and initiatives.
?Represents the library on professional and scholarly association committees, task forces, work groups, and other entities at the local, state, regional, national, and international level as appropriate to position and area of expertise.
?Participates in appropriate professional and scholarly associations and organizations including maintaining membership and/or accreditation; attending meetings, conferences, workshops; and serving in appointed or elected positions.
?Presents on work-related topics and research at professional and scholarly conferences, symposia, and workshops. Publishes on work-related topics and research in professional and scholarly publications.
?Maintains up-to-date professional knowledge and skills in areas related to primary job assignment as well as maintaining general knowledge of current trends in higher education, academic libraries, and information and educational technology.

Job Title Library Service Desk Manager

Start Date Library/Institution Name Emory University

Salary Certification Required? No City Atlanta State Ga Job Type Job Type -> Full-time Type of Library Job Classification -> Academic Qualifications ?ALA-accredited masters degree in Library and Information Science OR equivalent education and library experience. ?Minimum of three years experience working in an academic, research, or public library. ?Experience in providing and managing public/access services including circulation and/or reference services in an academic, research, or large public library setting. ?Demonstrated experience in planning and developing innovative services to library patrons. ?Ability to analyze local environment and recognize opportunities for process improvement or the implementation of new tools and technologies. ?Knowledge/understanding of key issues and trends in public services, academic libraries, and higher education. ?Working knowledge of software and systems that support services to patrons including Integrated Library Systems and other management software used in academic or research library settings. ?Demonstrated leadership ability, analytical skills, creative and innovative problem-solving skills, and a strong commitment to service excellence. ?Experience and demonstrated skill in supervision, including hiring, orienting, training and development, organizing workloads, delegating responsibility, providing guidance and direction, monitoring and evaluating performance, coaching and counseling, and taking disciplinary action as necessary. Ability to be proactive, flexible, and collaborative as a team leader in order to accomplish departmental, library, and institutional goals. ?Ability to build and sustain effective interpersonal relationships with library staff, faculty and students, off campus faculty and administrators, campus administrators, etc. ?Evidence of analytical, organizational, communication, project, and time management skills and demonstrated ability to set priorities, meet deadlines, and complete tasks and projects on time and within budget and in accordance with task/project parameters. ?Demonstrated proficiency and capabilities with personal computers and software, the Web, and library-relevant information technology applications. Working knowledge of standard computer office applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint or other productivity software. ?Commitment to fostering a diverse educational environment and workplace and an ability to work effectively with a diverse faculty and student population. ?Capacity to thrive in an ambiguous, future-oriented environment of a major research institution and to respond effectively to changing needs and priorities. ?Demonstrated knowledge of current trends and issues in academic libraries, higher education, and relevant subject disciplines. ?Evidence of active participation, involvement, and leadership in local, state, regional, national, or international professional or scholarly associations. ?Must be able to stand for long periods of time. Must be able to lift materials up to 30 pounds and push book carts. Application Instructions Application Procedures Applications and nominations for the position are welcome and must be sent to Linda Nodine via email (eul-libjobs@emory.edu). Applications may be submitted as Word or PDF attachments and must include: 1) letter of application describing qualifications and experience; 2) current resume/vita detailing education and relevant experience; and 3) on a separate document list the names, email addresses, and telephone numbers of 3 professional references including a current or previous supervisor. Candidates applying by June 14 will receive priority consideration. Review of applications will continue until position is successfully filled. Emory is an Equal Opportunity/Affirmative Action Employer that welcomes and encourages diversity and seeks applications and nominations from women and minorities. For complete posting, visit this website: http://web.library.emory.edu/about/employment-opportunities/librarian-positio ns Web Link http://web.library.emory.edu/about/employment-opportunities/librarian-positions Special Notes

Source: http://www.georgialibraries.org/jobs/index.php?post_id=1086

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